Apple iPhone 16 Series in Pakistan Has a Major Fault and it’s Not Covered in Warranty

Buyers of the brand-new Apple iPhone 16 series, including the much-hyped iPhone 16 Pro Max, are left shocked and frustrated as their new purchase is facing critical issues. After paying record-high prices for PTA-approved devices, many users are discovering that their phones become completely unresponsive during calls or while checking messages, leaving them unable to answer urgent calls or do anything else.


For consumers who spent upwards of Rs. 600,000 on Apple’s latest flagship, the experience is nothing short of humiliating. A survey in Karachi, Lahore, and Islamabad found that dozens of buyers are facing this crippling glitch. The phone suddenly freezes when a call comes in, or when a user tries to view or respond to a message. During this interval, the phone is essentially a useless brick.

A furious customer in Islamabad wrote: “I bought the Pro Max thinking I was upgrading to the best in the world, but it freezes on me at the most critical moments. I feel cheated.”

Complaints are particularly pouring in from The Apple Shop at Star City Mall in Saddar Karachi, where buyers say they have been left stranded with unresponsive devices. What makes the problem worse is the complete absence of support. Vendors selling the sealed phones wash their hands of any responsibility, claiming they import packed sets and cannot be held accountable for internal glitches.

The distributor for these iPhones in Pakistan has also shown little support, with users reportedly advised to factory reset their phones several times before being directed to “contact the Apple helpline.” However, since Apple has no formal presence in Pakistan, the helpline offers little help, leaving buyers stuck without a clear solution.